You will have to activate your account again, enter phone number and wait for automated verification process to complete, set your options (privacy settings, chat background, sounds…). Go back to your Desktop (or wherever you placed your Viber icon) and click on it to restart Viber again. Click on Clear data button (not Clear cache, that is not enough!). Go to your Settings > Apps > Downloaded Apps * > Viber. Yes! Instead of full uninstall/install cycle, all you have to do is: This is rarely gonna fix your problem and, as a final and most extreme measure, they are suggesting to completely uninstall and install Viber again. In official Viber FAQ you will find a suggestion to edit your particular Contact’s number format and instead of short format, replace them with a full country prefix version (for example: instead of 001 1234567 use + 567), then wait around 10 minutes, reboot phone and similar nonsense magic. Usually I do.Viber App Backup – How To Save Your Chats Before Deleting VIBER – HOW TO FIX CONTACTS SYNC ISSUE? Anyone same problem?Īlso I dont have images on my contacts. Thank you for your help”Īlso I dont have images on my contacts. Are you running any other VoIP applications on your device (such as Line, Skype, etc.)? If so, please check if the issue you are experiencing occurs on these other apps as well.Īlso please send us a screenshot of how these messages are displaying on your side.Īwaiting your reply. Have you made any changes to your phone’s operating system settings?. When did the issue first begin? After upgrading Viber? After upgrading the operating system?. Does it occur on both? If not, on which does it occur? Please try using 3G/4G and WiFi separately to see if the issue occurs on both internet sources. Can you send/receive videos, audio messages, stickers, GIF?. Does it occur with one or more users? If it only occurred with one user, please test with several other users. 
Please answer the following questions to help me better assist you: I did send an email viber’s customer support but nothing. Same problem here, even tonight I did update to 14.4 and still facing the same problem.
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